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FAQ

WHERE ARE YOUR DRESSES MADE?
I am very proud to say that all the designer dresses are proudly MADE IN THE USA.

DO YOU OFFER DISCOUNTS?
In honor of those who have given their time to keep our country and our streets safe, there is a 15% discount given to active/retired military, active/retired firefighters and active/retired police. Valid ID is required.

WHAT ARE HOURS OF OPERATION?
The Valley Bride is open Wednesday-Saturday, 10 A.M.-5 P.M.
Closed for the following: Week of Apple Blossom, Week of Thanksgiving, Christmas Week, First Week in August.

DO I NEED AN APPOINTMENT?
I will make every effort to help anyone who visits, however, appointments will have priority over walk-ins during business hours so appointments are highly recommended. An appointment ensures you will have my undivided attention to assist you in every way.

HOW DO I MAKE AN APPOINTMENT?
Call: 540.773.4157
Email: info@thevalleybride.com
Website: Contact page

HOW LONG SHOULD I EXPECT AN APPOINTMENT TO LAST?
Appointment times are scheduled to be an hour and a half.

WHEN CAN I BOOK AN APPOINTMENT?
Although the store has set business hours, appointments can be booked for anytime Monday through Saturday in order to fit your schedule.

WHAT SIZES DO YOU CARRY?
All the gowns are special order gowns. Therefore, you try on a sample gown in one size (usually anywhere from an 8 to a 14). The dress is adjusted to give an idea of how it will look and enable you to walk out to a mirror pedestal.

HOW DO YOU DETERMINE WHAT SIZE I WILL WEAR?
Once you have chosen a gown, I will take your measurements due to each designer has their own size chart. If your measurements fall between sizes it is best to order for the larger measurements. Gowns can be taken up, but may not have extra fabric to be let out. Gowns are not cut to your measurements — your measurements are taken to determine the size you require based on the designer’s size chart. Expect alterations, which are an additional charge, to make your gown fit perfectly. My in-house seamstress will be at your first fitting appointment.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?
The Valley Bride accepts cash, local personal checks, Discover, MasterCard, Visa, and American Express.

AFTER MY ORDER IS PLACED FOR MY WEDDING GOWN, HOW LONG WILL IT TAKE TO ARRIVE?
We place each order within 24 business hours of your purchase date to ensure the earliest ship date possible, no matter the date of your wedding. Average arrival for special order gowns is 4 to 6 months; lead time varies by designer, but after you select your gown we can determine a more accurate ship date for that specific gown. Rush and super rush shipping is available from most designers for an extra charge (the exact amount for each depends on the designer). Keep in mind that most gowns require alterations, so factor in additional 3 weeks for alterations prior to your wear date. If you plan on having portraits made, consider the date of your portraits your wear date (consult your photographer for an accurate estimate, but portraits may need to be taken 1-3 months prior to your wedding date if you plan on displaying the portrait at your wedding).

WHERE DOES THE DESIGNER SHIP MY GOWN WHEN IT IS READY?
Gowns are shipped to The Valley Bride. Designers will not ship directly to the bride. Once the gown arrives, I will inspect the gown. I will email you immediately upon arrival of the gown, and then make an appointment for a fitting.

HOW LONG SHOULD I ALLOW FOR BRIDESMAIDS GOWNS TO ARRIVE AFTER ORDERING?

Bridesmaids gowns take 12-16 weeks to arrive after ordering. Rush and super rush is available from most designers for an additional charge. Keep in mind that extra time may be needed for alterations. We order all of your bridesmaids’ gowns at the same time to ensure that all of the gowns are cut from the same dye lot of fabric. Therefore, the order won’t be placed until we receive size selection and deposit from the last of your bridesmaids.

DO YOU ACCEPT RETURNS?
All sales are final. This final sales policy is consistent with the bridal industry standard. Designers do not keep gowns in stock, and therefore your special order gown is cut just for your order. We cannot return a gown to the company, and we cannot cancel the order once it is placed.